Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Once your order has shipped, delivery typically takes 8-10 business days, depending on your location. You will receive a confirmation email with tracking information once your order has been dispatched.

Please note that delivery times are estimates and not guaranteed. Factors such as customs processing, weather, and carrier delays can affect delivery times.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor its progress.

International Shipping
We currently ship to Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City. International orders may be subject to customs fees or import duties, which are the responsibility of the customer.

Delays
Occasionally shipments may be delayed due to high demand, customs, or carrier issues. If your order is taking longer than expected, contact us at hello@auranovy.com and we will look into it for you.