Refund policy

Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Items returned without their original packaging or tags will not be accepted and will be sent back to the customer at their expense.

To start a return, contact us at hello@auranovy.com. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. A restocking fee of 15 percent applies to all approved returns that are not the result of our error.

Due to the nature of our fulfillment process, for certain low value items we may issue a refund without requiring the item to be returned. We will let you know if this applies to your order.

Damages and Issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Claims made after this window may not be eligible for a free replacement or refund.

Exceptions and Non-Returnable Items
The following cannot be returned: perishable goods, custom or personalized products, personal care and beauty products, items marked final sale, gift cards, and any item that shows signs of use, damage from misuse, or missing components. We reserve the right to refuse any return that does not meet these conditions, or to issue a partial refund reflecting the item's condition upon receipt.

Exchanges
The fastest way to get what you want is to return your current item and place a new order once your return is accepted.

European Union 14 Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, without giving a reason. Your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.

Refunds
Once we receive and inspect your return, we will notify you of approval status. Approved refunds are issued as store credit by default, redeemable on any future purchase, and are processed immediately. If you prefer a refund to your original payment method instead, let us know when you request your return, this option takes up to 10 business days to process once approved, and your bank may take additional time to post it.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at hello@auranovy.com.

Two things left for you to decide before this goes live. First, the 48 hour damage claim window, that's tight, some stores use 7 days instead, tighter protects you more but can frustrate customers who don't check their order immediately, your call based on what you're selling. Second, whether store credit as the refund default actually works for your audience, some customers get annoyed if it's not obviously optional, so make sure the wording during the actual return request flow, not just this policy page, makes the cash refund option visible and not buried.